Detalle de la Oferta

Descripción de la Oferta

Want to get in on the ground floor of a new company to the Guatemala area but has been in business in the U.S. for over 35 years!!! Check out the great opportunity Five Star Call Centers has below!

Work with some of the most recognizable brands in the US. We are hiring full-time, customer service representatives to help customers redeem their reward points over the phone and answer any questions customer may have on their rewards program. All calls are inbound and there are no sales!

If you’re a compassionate individual that is passionate about helping others, we encourage you to apply with Five Star Call Centers.

This position is onsite and open to those who reside in Guatemala. This can be a work from home position after 30 days of employment if you meet the work at home guidelines. Work at home opportunities are granted based on performance/attendance and business needs. You must have a distraction free environment, childcare for anyone 4 years of age and younger and an internet connection (not wifi). Work at home opportunities are not guaranteed.

Qualifications

3 months to 1 year of customer service or customer support experience
3 months to 1 year of previous call center or office background experience required
Ability to work independently and utilize multiple resources to resolve customer issues
Technical savvy (able to toggle between multiple browsers & systems using dual monitors)
Type 25-35 words per minute accurately
18 years of age, a background check applicable with local laws is required
Must be able to speak, read, write and understand English (Must be @ a level B2 or above)
A high school diploma or GED is preferred

Required Skills/Abilities

Strong phone and verbal communication skills along with active listening
Customer focus and adaptability to different personality types
Maintaining composure in challenging situations
Ability to use technology effectively and productively

Responsibilities

In this role, you’ll take the lead in addressing customer questions and concerns on all products and services through multiple communication channels such as phone(outbound & inbound), email and/or chat.
Skillfully change from one task to another without loss of efficiency or composure
Effectively communicate with patience and understanding
Be available at your desk, maintaining punctuality and attendance at all scheduled times
Remain positive and professional in all customer interactions
Flexibility to cross train as requested
Perform other duties as assigned*
*Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time.

Hours and Status

Work hours - Full time Set Shifts: 6a-3p, 3p-10p, or 4p-11p CST
Work Days - Mon-Fri with weekend requirements: every other weekend, every weekend, every Saturday, or every Sunday.
Paid Training - Typically 1-2 weeks (Mon-Fri 8a-5p CST)
Status - Full Time 30-40 hours

The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job.