Descripción de la Oferta

Bachelor’s degree
Minimum 2 years experience in Help Desk Support or an equivalent combination of education and experience in an enterprise environment.
Superb interpersonal skills and ability to clearly communicate steps to resolve end user’s issues.
Demonstrated understanding of the latest Mac OS
Solid Grasp of Current Windows Operating Systems including Windows 11.
Knowledge of and the ability to diagnose issues with Office365.
Basic understanding of Network Protocols (TCP/IP, DNS, DHCP etc.).
Knowledge of Mail clients for Mac and PC
Strong Customer Service mentality and strong multitasking ability.
Smartphone support experience.
Dedication to end-user efficiency.
Good problem-solving and root-cause analytical capabilities.
Understanding of accountability and a sense of urgency when needed.
Positive working demeanor and being a committed team player.
Bilingual (English / Spanish)

Experiencia Requerida

Educación Superior

Educación Secundaria

Lenguajes