Detalle de la Oferta

Descripción de la Oferta

What you will be doing:

Complete daily tasks in support of client operations including but not limited to, claim validation, customized reporting
and specialized processing, program support and payfile reviews.
Update and maintain relevant process documentation and confluence knowledge database to reflect current and
accurate processes.
Maintain SLA’s in FreshDesk ticketing systems to ensure prompt responses and high-quality standards.
Monitor relevant SLA’s and work to create action plans where possible.
Manage SharePoint database library and google drive where applicable.
Drive standardization into day-to-day functions which include updating and amending processes.

Requirements:

Strong interpersonal and communication skills.
Strong attention to detail.
Operates with a high degree of integrity.
Advanced knowledge of MS office suite with focus on Excel.
SQL Knowledge beneficial but not required.
Reliable, team player.
Ability to assess data analytically and obtain a foundational understanding of programs.
Reviews tasks at hand with an analytical lens to realize operational efficiencies.

Educación Superior

Lenguajes