Detalle de la Oferta

Descripción de la Oferta

Capgemini Guatemala is looking for Collections Process Leaders!

Role overview:

As a member of the team, you will participate in meeting service levels, key measurement targets of the team, delivers a high quality and cost-effective service and oversees the process (or part of process) and customer service decisions according to Capgemini methodologies, desk-top procedures and policies. You can take leadership to ensure the delivery of a customer focused service with highly proficient process knowledge, the ability to design, innovate and continually strive to improve the process and services delivered to the client.

Specific responsibilities:

• Have deep knowledge of the process, policies and desk top procedures within their engagement
• Be aware of the client specific adjustments and deviations from the generic GPM process design
• Apply process improvement methodologies (e.g. Lean Six Sigma) to the area of expertise for the continuous improvement purposes
• Drive Value back to client utilizing their process expertise
• Keep abreast of technology technological developments, their strengths and weaknesses and suggest technology related improvements within the given area of expertise
•Become familiar with standard analysis tools/techniques
• Understand the cost drivers of the services and supports effective usage of them in the service delivery
• Understand KPI measures and their impact on profitability
• Propose improvements to optimize and increase efficiency and effectiveness within the delivery
• Be responsible for the day to day management of the client’s Accounts Receivable portfolio.
• Ensure the delivery of a high quality, customer focused service on a daily basis to the client in accordance with agreed Service Level Agreements.
• Ensure quick resolution by the Credit Control Team of issues and escalated items
• Manage a complex AR portfolio, negotiates and implements payment solutions with clients.
• Responsible for achieving cash collection and ageing targets
• Apply fundamental collection techniques and adjusts collection strategies to the requirement of the portfolio
• Regularly assess all credit management controls and procedures for change and improvement
• Develop strategies and solutions for problematic customers
• Develop strategies and solutions to overcome credit management and credit control challenges
• Develop customer complex account reconciliations
• Ensure cash collection targets are met
• Properly execute negotiations with clients.

Qualifications:

- 3-4 years of experience as a team / process leader in the collections area.
- Strong negotiation skills.
- Advanced English proficiency.
- Schedule flexibility.
- Good communication skills.
- Good time management skills.

Benefits:

When becoming a member of the Capgemini team you will not only boost your professional career by acquiring an enormous international exposure and accessing our vast online certification platforms from the equipment that we’ll gladly provide you. You will also enjoy a different way of working through our hybrid work philosophy and great team work vision. Besides, caring for you is our business! That is why we offer awesome health and life insurance programs along with many other perks and amazing bonuses. An amazing job is waiting for you!

Experiencia Requerida

Educación Secundaria

Lenguajes