Detalle de la Oferta

Descripción de la Oferta

Capgemini Guatemala is looking for a Collections Team Lead!

Overview:

As a member of the team, you will participate in meeting service levels, key measurement targets of the team, delivers a high quality and cost-effective service and oversees the process (or part of process) and customer service decisions according to Capgemini methodologies, desk-top procedures and policies. You can take leadership to ensure the delivery of a customer focused service with highly proficient process knowledge, the ability to design, innovate and continually strive to improve the process and services delivered to the client. You will also manage the small teams and ensure the delivery of high quality service to your client.

Key responsibilities:

• Manage a team of Collections Specialists
• Manage one or a few large customers on the basis of an Account Management approach
• Ensure the implementation and adherence to the agreed collections policy
• Responsible for achieving cash collection and ageing targets
• Act as first point of escalation for (jr) Credit Controllers
• Manage, implement and maintains the Customer segmentation
• Drive process redesign to ensure improvement within client context
• Assess applicability of GPM processes and matches these to client requirements
• Act as Subject Matter Expert for the client specific application of the client processes
• Drive Value back to client utilizing their process expertise
• Provide mentoring to Credit Controllers
• Ensure compliance with established credit management protocols within team
• Establish and develop relationships with major accounts
• Monitor the impact of Dispute, Deductions and Query process to ensure that Disputes, Deductions and Queries are processed accurately and timely.
• Ensure team cash collection targets are met
• Develop strategies and solutions for problematic customers
•Have deep knowledge of the process, policies and desk top procedures within their engagement
• Be aware of the client specific adjustments and deviations from the generic GPM process design
• Apply process improvement methodologies (e.g. Lean Six Sigma) to the area of expertise for the continuous improvement purposes
• Drive Value back to client utilizing their process expertise
• Keep abreast of technology technological developments, their strengths and weaknesses and suggest technology related improvements within the given area of expertise
•Become familiar with standard analysis tools/techniques
• Understand the cost drivers of the services and supports effective usage of them in the service delivery
• Understand KPI measures and their impact on profitability
• Propose improvements to optimize and increase efficiency and effectiveness within the delivery

Qualifications:

- 5-6 years of experience as a team leader in the collections area.
- Strong negotiation skills.
- Advanced English proficiency.
- Schedule flexibility.
- Good communication skills.
- Good time management skills.
- Strong stakeholder facing skills.

Benefits:

When becoming a member of the Capgemini team you will not only boost your professional career by acquiring an enormous international exposure and accessing our vast online certification platforms from the equipment that we’ll gladly provide you. You will also enjoy a different way of working through our hybrid work philosophy and great team work vision. Besides, caring for you is our business! That is why we offer awesome health and life insurance programs along with many other perks and amazing bonuses. An amazing job is waiting for you!

Experiencia Requerida

Educación Secundaria

Lenguajes