We have extensive experience in process management for Call Center. We have the best resources from both the operational side and in the technological branch, thus guarantee the success on each new project. To keep the effectiveness of processes, Nearsol focuses on maintaining a pleasant work environment for employees, in order to reduce the turnover and attrition percentage. We have the most qualified staff for each area, which are prepared for their professional development within the industry, motivating their academic aspirations.
Nearsol has a high level of commitment and discipline, making our representatives to identify themselves with the company they work for as well as the company they take calls for. Our computer’s security and facilities are the most appropriate for this business because are managed to suit our client’s restrictions to prevent any information leakage, which is a guarantee from our part.
Guatemala has shown a great advancement in its economy in the last fifteen years, It is not just a coffee bean, bananas and sugar exporter anymore, but a great option to outsource services. Located in the heart of America.
Conveniently located to serve its neighboring countries in the north such as Canada, United States and Mexico and all the Mercosur countries in the south. It is quickly becoming a main referent after generating investments of approximately 34.5 billions of dollars between 2011 and 2016 from diverse industries including outsourcing services. Being the country with the largest population (16.5M people) in Central America.
Back in 2012 the outsourcing industry represented 4.5% of the countries Gross Domestic Product, but now it has risen to 9.5%. This has shifted the country to invest in modern technological infrastructure and new construction developments. The Call Center & BPO industry is bringing the “American Dream” to Guatemala. Guatemala is prosperous and transparent country. The Government along with private entities including the exporters guild are promoting initiatives in pro of a more competitive and transparent country, such as the Programa Nacional de Competitividad (National competitiveness program).
The country is in the right track to become the best nearshore destiny in Central America and the Caribbean, offering multiple services in the main two languages of the region Spanish and English, not to mention French, German and Portuguese languages are on the rise. Needless to say, the business climate for the investors is promising given the fact that the bilingual population is constantly increasing. Ranked as one of the top ten best countries to carry a business in Latin America.
Approaching every challenge with the drive to succeed.
Seaching success through strong collaboration with effort and endurance.
Constantly searching for new ideas that drive growth and spinning them across our business.
Our mission is to satisfy our customer’s requirements providing the best service. Become a strategic ally offering innovative solutions and high quality customer service.
To become a global leader in the Contact Center and BPO service industry, creating value through innovative solutions.
• Integrity: Providing an excellent service to ensure that our customers have full confidence in our company.
• Excellence: Always learning, setting high standards and working hard to exceed them. We deliver results, win where we compete and celebrate our success.
• Loyalty: Working faithfully for our clients.
• Passion: Performing our roles with pride to fulfill our client’s expectations.
• Attitude: We act sensitively with the highest standards of integrity and social responsibility.
• Commitment: Engaged to satisfy our client expectations by making sure all requirements are fulfilled.
• Courage: Working harder every day to overcome any possible challenge.
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