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- Ofertas (8)
VXI GUATEMALA
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Founded in 1998 in Los Angeles, we expanded operations into China in 2005 as one of the few U.S.-based customer-care organizations in the country. Today VXI plays a key role partnering with multinational companies as they expand their reach into one of the world’s largest global economies.
In 2013, Bain Capital made a minority investment in VXI, and in 2014 we acquired our global CX innovation division, Symbio, to expand into CX development and digital innovation. In 2017, the Carlyle Group became VXI’s majority investor.
Misión
Together with our partners we design, build, implement and support innovative customer engagement platforms by seamlessly integrating customer insights utilizing our robust technology and world class business services.
Visión
Be the engine of customer engagement innovation fueled by our unmatched intelligence and technology platform.
Valores
• Excellence
• Agility
• Team work
• Integrity
• Inventiveness
Prestaciones
• Prestaciones de Ley
contactos
- WWW.VXIGUATEMALA.COM
- INFOMKT@VXI.COM
- (502) 23106601
- (502) 50635108
- Transmetro Linea 13- Parada Los Arcos
Dirección:
15 AVENIDA 5-00, ZONA 13, EDIFICIO WTC, TORRE 4 NIVEL 1
Horarios:
07:00 - 16:00
Ofertas de Trabajo, Oportunidades de Empleo
(8)
Portuguese Quality Analyst
- Expira 13/10/2025
- Ciudad Guatemala, Guatemala
Job Summary: We are seeking a detail-oriented and fluent Portuguese-speaking Quality Analyst to join our team. The successful candidate will be responsible for conducting quality audits, ensuring comp
Portuguese Team Leader-Call Center
- Expira 13/10/2025
- Ciudad Guatemala, Guatemala
Job Summary: The Portuguese Team Leader will be responsible for leading and managing a team of sales representatives to achieve targets and deliver outstanding customer service. This role requires a s
Representante de servicio al cliente Bilingue
- Expira 27/10/2025
- Ciudad Guatemala, Guatemala
Representante de servicio al cliente, para call center bilingue - 6 Meses de experiencia en call center, customer service - Salario arriba de Q5,500.00 - 2 dias OFF - 85% de ingles
Leadership Roles
- Expira 24/10/2025
- Guatemala
Job Description It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. In 2022, Bain Capital re-invest
Facilities Manager
- Expira 30/09/2025
- Ciudad Guatemala, Guatemala
Responsabilidades: Coordinar y supervisar mantenimiento de instalaciones (eléctrico, hidráulico, mobiliario). Garantizar la correcta ejecución de servicios generales (limpieza, seguridad, logística in
Experience Advisors
- Expira 02/10/2025
- Guatemala
Job Description It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Job Title: Customer Experience Advisor Location: On site (Guatemala City) About VXI Global Solutions VXI is seeking highly motivated, detail-oriented, and customer-focused representatives to join our world-class contact center. This is a full-time, onsite position based in Guatemala City Department. Make a Difference Every Day As a Customer Experience Advisor, your primary responsibility will be to engage with our client's to handle inquiries, resolve complaints, and enhance customer satisfaction. Your efforts will directly impact customer retention and brand loyalty. What You'll Do - Customer Interaction: Engage with customers by answering incoming phone calls to address inquiries and resolve complaints in a timely and professional manner. - Problem Resolution: Analyze customer concerns and inquiries, providing appropriate solutions. Take ownership of issues and follow through to resolution, ensuring a positive customer experience. - Multi-Tasking Excellence: Manage multiple software applications simultaneously while actively listening and responding to customers' needs. - Research & Support: Utilize online resources to research customer issues and provide support. - Customer Experience Enhancement: Identify opportunities to improve the customer experience by researching unique customer requests and offering solutions. - Emotional Intelligence: Use strong emotional intelligence to manage and diffuse challenging situations, ensuring a positive and low-effort experience for customers. - Attendance & Punctuality: Maintain excellent attendance and punctuality to ensure seamless service delivery. What You Bring - Education: High School Diploma or equivalent. - Experience: Previous customer service experience in a fast-paced, phone-based or customer-facing environment. Skills: - Excellent verbal and written communication. - Strong attention to detail and organizational skills. - English Proficiency: B2 Experience: - 6+ months in a contact center or customer service role with high call volume. - Proven ability to handle 100+ calls/day while staying composed. - Availability: Ability to work varied shifts within Contact Center hours (Monday to Friday, and Saturdays) based on business needs. - Commitment: Must attend and complete 100% of the training within the first 90 days. Compensation & Perks - Monthly Salary: Q5,800 -Q6,300 Base Salary + Production Bonus + Incentives (if applicable) - Company-Provided Equipment: All necessary equipment will be provided. - Comprehensive Benefits: health insurance package including medical and dental. - Generous Referral Program: Earn Q400 per paycheck for every person you refer-and your referral earns it too! No limits on payouts. - Comprehensive Training: Paid training to ensure you are fully prepared for success. - Career Growth: Opportunities for career advancement and professional development within a leading healthcare provider. - Inclusive Culture: We are an Equal Opportunity Employer, including individuals with disabilities . Why Join Us? If you're looking for a rewarding customer service role where you can make a tangible impact , VXI is the perfect place for you. Join us and be part of a thriving, supportive team that values professional growth and customer satisfaction! If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!...
Sales Advisors
- Expira 02/10/2025
- Guatemala
Job Description It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Job Title: Sales Experience Advisor Location: On site (Guatemala City) About VXI Global Solutions VXI is seeking highly motivated, detail-oriented, and sales-focused representatives to join our world-class contact center. This is a full-time, onsite position based in Guatemala City Department. Make a Difference Every Day As a Sales Experience Advisor, your primary responsibility will be to engage with our client's to handle inquiries, resolve complaints, and enhance customer satisfaction. Your efforts will directly impact customer retention and brand loyalty. What You'll Do - Make outbound customer calls to promote and sell products or services. - Create, maintain, and update a database of customers with complete information and emails. - Consolidate existing customer base while building new customer base. - Record outbound call history and customer responses in detail. - Ensure customer follow-up all the time. - Send or email product literature, brochures, catalogs, and other campaign material. - Monitor competitors' products or services and create selling strategies for own products or services. - Handle customer needs and requirements. - Respond to customer inquiries and resolve issues. - Refer customers' needs or inquiries to appropriate departments like sales, marketing, administrative, or other departments. - Assist and support sales, marketing, or other departments in handling customer requests and needs. - Multi-Tasking Excellence: Manage multiple software applications simultaneously while actively listening and responding to customers' needs. - Emotional Intelligence: Use strong emotional intelligence to manage and diffuse challenging situations, ensuring a positive and low-effort experience for customers. - Attendance & Punctuality: Maintain excellent attendance and punctuality to ensure seamless service delivery. What You Bring - Education: High School Diploma or equivalent. - Experience: Previous sales experience in a fast-paced, phone-based or customer-facing environment. Skills: - Excellent verbal and written communication. - Strong attention to detail and organizational skills. - English Proficiency: B2 Experience: - 6+ months in a contact center or customer service role with high call volume. - Proven ability to handle 100+ calls/day while staying composed. - Availability: Ability to work varied shifts within Contact Center hours (Monday to Friday, and Saturdays) based on business needs. - Commitment: Must attend and complete 100% of the training within the first 90 days. Compensation & Perks - Monthly Salary: Q5,500 -Q6,00 Base Salary + Production Bonus + Incentives - Company-Provided Equipment: All necessary equipment will be provided. - Comprehensive Benefits: health insurance package including medical and dental. - Generous Referral Program: Earn Q400 per paycheck for every person you refer-and your referral earns it too! No limits on payouts. - Comprehensive Training: Paid training to ensure you are fully prepared for success. - Career Growth: Opportunities for career advancement and professional development within a leading healthcare provider. - Inclusive Culture: We are an Equal Opportunity Employer, including individuals with disabilities . Why Join Us? If you're looking for a rewarding customer service role where you can make a tangible impact , VXI is the perfect place for you. Join us and be part of a thriving, supportive team that values professional growth and customer satisfaction! If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!...
Technical Support Advisors
- Expira 02/10/2025
- Guatemala
Job Description It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Job Title: Technical Support Advisor Location: On site (Guatemala City) About VXI Global Solutions VXI is seeking highly motivated, detail-oriented, and customer-focused representatives to join our world-class contact center. This is a full-time, onsite position based in Guatemala City Department. Make a Difference Every Day As a Technical Support Advisor, you will be responsible for providing technical assistance and support to customers, resolving technical issues, and ensuring customer satisfaction. This role involves troubleshooting problems, guiding customers through step-by-step solutions, and maintaining a high level of customer service. What You'll Do - Provide technical support and assistance to customers via phone, email, or chat. - Diagnose and troubleshoot hardware and software issues. - Guide customers through step-by-step solutions to resolve technical problems. - Document and track customer issues and resolutions in a ticketing system. - Escalate complex issues to higher-level support or specialized teams when necessary. - Follow up with customers to ensure their technical issues are resolved. - Maintain a high level of customer satisfaction by providing timely and effective support. - Stay updated on the latest technology trends and product updates. - Assist in the development of technical support documentation and knowledge base articles. - Collaborate with other departments to improve overall customer experience - Emotional Intelligence: Use strong emotional intelligence to manage and diffuse challenging situations, ensuring a positive and low-effort experience for customers. - Attendance & Punctuality: Maintain excellent attendance and punctuality to ensure seamless service delivery. What You Bring - Education: High School Diploma or equivalent. - Experience: Previous call center experience in a fast-paced, phone-based or customer-facing environment. Skills: - Excellent verbal and written communication. - Strong attention to detail and organizational skills. - English Proficiency: B2 Experience: - 6+ months in a contact center or customer service role with high call volume. - Proven ability to handle 100+ calls/day while staying composed. - Availability: Ability to work varied shifts within Contact Center hours (Monday to Friday, and Saturdays and Sundays) based on business needs. - Commitment: Must attend and complete 100% of the training within the first 90 days. Compensation & Perks - Monthly Salary: Q6,000 Base Salary + Production Bonus + Incentives (if applicable) - Company-Provided Equipment: All necessary equipment will be provided. - Comprehensive Benefits: health insurance package including medical and dental. - Generous Referral Program: Earn Q400 per paycheck for every person you refer-and your referral earns it too! No limits on payouts. - Comprehensive Training: Paid training to ensure you are fully prepared for success. - Career Growth: Opportunities for career advancement and professional development within a leading healthcare provider. - Inclusive Culture: We are an Equal Opportunity Employer, including individuals with disabilities . Why Join Us? If you're looking for a rewarding customer service role where you can make a tangible impact , VXI is the perfect place for you. Join us and be part of a thriving, supportive team that values professional growth and customer satisfaction! If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!...
