Descripción de la Oferta

The Service Delivery Coordinator Account Operations Manager role is a key services delivery operations leadership position. The Service Delivery Coordinator Account Operations Manager manages the services delivery of one to multiple client services contracts. Objectives of position are to build and maintain successful client relationships, deliver operational excellence, manage daily operations of a client account/account team, manage internal/external partner relationships, key client and/or account team interface for daily operations, facilitate/own client focused communications, people & talent management, and drive financial performance (revenue and profit growth and expense management).
Key components of success include: delivering operational excellence & SLA achievement, client satisfaction and retention, developing strong relationships and teams (internally & externally), managing the P&L at account/contract level, collaborating with internal senior leaders (sales and operations), identifying additional opportunities to grow revenue and profit, reduce costs.

Experiencia Requerida

Educación Superior

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