Trabajos Recomendados
Workforce Lead
Atento de Guatemala S.A.
- Expira 22/12/2017
- Ciudad Guatemala, Guatemala
Detalle de la Oferta
| Área de la Empresa | Call Center |
| Cargo Solicitado | Jefe o Encargad@ de Call Center |
| Puestos Vacantes | 5 |
| Tipo de Contratación | Tiempo completo |
| Nivel de Experiencia | De uno a tres años |
| Género | Indiferente |
| Edad | 22 / 55 |
| Salario máximo (USD) | 1800 |
| Salario minimo (USD) | 1300 |
| Vehículo | Indiferente |
| País | Guatemala |
| Departamento | Ciudad Guatemala |
Descripción de la Oferta
- Someone who already manages a multi-site command center (or single site command role with significant leadership experience
- Establish and enforce processes
- Be accountable 24X7
- High level of analytic skills
Responsible for managing: Call volume and staff forecasting, all WFM reporting, overflow strategies and support, strong knowledge of call center call flow dynamics, metrics, and problem solving experience, as well, experience utilizing a WFM platform for staff scheduling. Ability to effectively communicate with all levels of management. Strong knowledge with WFM tools.
Atento de Guatemala S.A.
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